Replay – CAPB Case Study: No-Code and Digital Transformation
Integrating No-Code into the Core of Digital Transformation: Insights from CAPB
On March 20, 2025, DAMAaaS IDEAL Connaissances hosted a webinar focused on the integration of NoCode in local governments. The event provided an opportunity to learn how the Basque Country Urban Community (CAPB) has successfully implemented a digital transformation strategy using the sovereign NoCode solution DAMAaaS.
A conference focused on the digital transformation of local governments
Local governments are facing growing challenges: complex infrastructure management, increasing business demands, budgetary constraints, and IT security requirements. In this context, NoCode is proving to be an effective tool for modernizing public services. This webinar highlighted the functional, technical, and budgetary benefits of such an approach, particularly through concrete insights from experience in managing built infrastructure.
No-Code Solutions for the Public Sector
DAMAaaS a French no-code solution designed to address the specific challenges faced by public organizations. It enables users to:
- Digitize and automate internal processes
- Ensuring GDPR compliance from the design stage
- Empowering business users (citizen developers)
- Reduce deployment time and costs
The platform is already used by public-sector clients (municipalities, ministries, intermunicipal cooperation bodies, departments, and regions) and stands out for its hosting in France and Europe, as well as its high level of security (redundant servers, frequent backups, and access tracking).
Use Case: The Transformation of the CAPB’s Built Heritage Department
The highlight of the conference was the presentation by Mathieu Lascurettes, Building Operations Manager in the Department of Built Heritage and General Resources at the Basque Country Urban Community (CAPB). Since 2021, the CAPB has been using DAMAaaS manage:
- A portfolio of 280 buildings
- More than 600 vehicles
- Daily operations and maintenance:
- More than 800 types of regulatory maintenance tasks are managed in DAMAaaS.
- 3,000 incidents reported in 2024
- Construction and renovation projects
The solution enables the centralization of service requests, automates the management of regulatory compliance tasks, provides real-time monitoring, and offers access to customized dashboards. All services are structured around a single database, featuring automated maintenance alerts and a direct link to service providers.
A collaborative approach between business units and the IT department
The project stood out for the strong involvement of business users in every stage of the design process, through co-creation workshops led by the DAMAaaS teams. User adoption was immediate thanks to the tool’s user-friendly design, which was intended to be intuitive and accessible even without technical skills. The IT department played a key role in structuring the RFP and handling the technical deployment (SSO, integration with existing software).
Concrete and measurable results
The implementation of DAMAaaS enabled CAPB to achieve several key objectives:
- Reduced processing time for requests
- Standardization of practices among staff spread across a large geographical area
- Improving the clarity of tasks and responsibilities
- Simplified access to data for management and reporting
- Gradual empowerment of teams through administrator training
A scalable solution suitable for all applications
DAMAaaS limited to a single area of activity. In addition to the built heritage department, the CAPB is gradually rolling out the solution to other departments, including asset management and taxation. This cross-functional approach is made possible by the platform’s flexibility and its modular design.
Watch the recording of the conference
Would you like to watch the discussion, the tool demonstration, or the answers to audience questions again? The full recording is available below.
