Processes have always been the backbone of organizations. Mapping and managing these processes across the entire company is a daunting challenge. Each department views the process through the lens of its own role, often downplaying the impact it may have on other departments and on customers. Yet, when well-organized and managed, these processes are key to creating value. Like every other business activity, they are being swept up in the wave of digital transformation. But what exactly do we mean by “process”? Which ones can we optimize or even automate? This article provides some answers.
IT processes: automating them to better manage IT tasks
You know better than anyone that a company’s IT infrastructure is becoming increasingly complex: more applications, larger networks, and ever-increasing data processing… Theprocess automation then makes perfect sense.
Managing service tickets, tracking IT requests, overseeing project portfolios, and managing development roadmaps—these are just some of the processes that can be managed using the DAMAaaS solution. This allows you to track tasks, set up alerts and automated email notifications, and implement a validation system, enabling you to maintain control over all activities. This results in significant time savings and improved performance.
Streamlining banking and insurance processes to improve customer relations and compliance
The banking and insurance sector is highly competitive and subject to numerous regulations. As a result, these companies are doing everything they can to improve the quality of their customer service—including their digital offerings—and ensure compliance of their services. This is supported by tools.
DAMAaaS numerous examplesof process automation in this area: claims management, contract management, insurance renegotiation (from the cancellation request through to the formalization of the commercial offer), managing the transfer of customer files from one branch to another, and more…
Finance and Accounting Processes: For More Reliable Billing
Many transactional processes are still too often handled manually. 70% of companies send between 1,000 and 10,000 invoices per month*. Imagine how much time you could save by digitizing, for example, the invoice generation process. Since January 1, 2017, electronic invoicing has been mandatory for businesses (initially for companies with 5,000 or more employees, and by 2020 for very small businesses with fewer than 10 employees**).
So don’t hesitate toautomate your processes for generating and approving invoices, as well as for tracking your budgets, incoming payments, and expense requests…
HR Process Automation: Enhancing the Employee Experience
70% of HR and HRIS decision-makers surveyed by MARKESS identify theHR process automation is one of the key challenges to be addressed by 2020. In fact, only 25% of managers say they are satisfied with how their company manages HR processes***. In particular, they point to the lack of process automation, which forces them to spend their work time on administrative tasks such as approving team leave requests. It is therefore time to make the employee experience more enjoyable and, above all, easier.
Here are a few examples of processes that can be automated: mobility management, requests for training and time off, procedures for annual reviews, the recruitment process (job offers, employee records, contract signing, etc.), and tracking of variable compensation. Check out the example from the Ministry of the Armed Forces.
Managing Marketing and Customer Relationship Processes: Delivering an Increasingly Competitive Customer Offering
You know better than anyone that standing out from the competition in the eyes of consumers is a long-term effort. To save time and improve agility and responsiveness, it’s essential to streamline certain time-consuming marketing tasks.
DAMAaaS manages DAMAaaS marketing processes DAMAaaS : managing sales and promotional campaigns; tracking new subscriptions and cancellations; tracking sales activities; and handling document exchanges with customers (quotes, purchase orders, invoices, etc.).
Legal Process Management and Compliance: Simplifying Regulatory Compliance
Human intervention is essential for these services. However, everything related to the collection or verification of your procedures can be managed digitally. Given that the legal landscape is constantly evolving, this can save legal professionals a significant amount of time.
What processes can be optimized with DAMAaaS GDPR processing register management, legal case tracking, compliance procedures, and many others…
No more time-consuming tasks that require sharing information over the phone or via email without follow-up or traceability… this way, you reduce the risk of errors or oversights. It also helps foster collaboration among all users. Of course, many other business processes can be managed using the DAMAaaS solution. Do you want to digitize your processes but aren’t sure if it’s possible or where to start? Contact us, and we’ll review your project together.
*According to The Institute of Financial Operations
**According to entreprise.mma.fr
***Markess Study
